ASCargo LLC ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data. By using our website or services, you agree to the practices described in this policy.
1. Overview
This Privacy Policy applies to all personal information collected by ASCargo LLC through our website, quote request forms, service agreements, and any other interactions you have with our company. We are committed to handling your data responsibly and in compliance with applicable privacy laws, including the California Consumer Privacy Act (CCPA) where applicable.
2. Information We Collect
We may collect the following types of personal information:
Information you provide directly:
- Full name and job title
- Company name and business address
- Email address and phone number
- Shipment details (origin, destination, cargo type, dimensions, weight)
- Billing and payment information
- Messages or inquiries submitted through our contact or quote forms
Information collected automatically:
- IP address and browser type
- Pages visited and time spent on our website
- Referring URLs and device information
- Cookie and session data (see Section 7)
3. How We Use Your Information
ASCargo LLC uses the information we collect to:
- Process and fulfill freight transportation and logistics requests
- Generate quotes and communicate service details
- Issue invoices and process payments
- Provide customer support and respond to inquiries
- Send service-related notifications and updates
- Improve our website, services, and internal operations
- Comply with legal obligations and regulatory requirements
- Detect and prevent fraud or unauthorized activity
We do not sell your personal information to third parties for marketing purposes.
5. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal and regulatory requirements, resolve disputes, and enforce our agreements. Shipment and transaction records are typically retained for a minimum of 7 years in accordance with standard business and legal practices.
When information is no longer needed, we securely delete or anonymize it.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, misuse, or alteration. These include:
- Encrypted data transmission (HTTPS/SSL)
- Access controls limiting data access to authorized personnel only
- Regular review of data collection and storage practices
While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure. We encourage you to use strong passwords and exercise caution when sharing sensitive information online.
8. Your Rights
Depending on your location and applicable law, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal retention requirements.
- Opt-out: Opt out of any non-essential communications from us.
- Portability: Request that your data be provided in a portable format where technically feasible.
To exercise any of these rights, please contact us at legal@ascargo.com. We will respond within 30 days of receiving a verified request.
9. Children's Privacy
Our services are intended for businesses and professional use only. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.
10. Third-Party Links
Our website may contain links to third-party websites or services. ASCargo LLC is not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The revised policy will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out to us: